CloudShield Technologies - Extended Warranty Programs

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Extended Warranty Programs

CloudShield Technologies offers best-in-class software and hardware support and professional services for customers and partners. Our customers and partners have not only selected world-class products, but have also joined with a powerful technical support team to ensure maximum uptime and superior network functional performance.

The available support and extended warranty programs are presented below. For more information, or to sign up to one of the available programs, please contact your CloudShield sales representative, or email CloudShield Technical Support at support@cloudshield.com.

Annual Protection Program*

This level of Extended Warranty provides:

Unlimited phone support available during business hours (9-5 PST), Monday through Friday excluding US holidays, for 1 year from date of purchase
Access to all Software upgrades for 1 year from date of purchase
Shipping of replacement Hardware components the next business day following the receipt of an RMA file number

Software and Support (5x8) Subscription Services*

This level of support subscription provides:

Unlimited phone support available during business hours (9-5 PST), Monday through Friday excluding US holidays for 1 year from purchase
Access to all Software upgrades for 1 year from purchase

Support (5x8) Subscription Services*

This level of support subscription provides:

Unlimited phone support available during business hours (9-5 PST), Monday through Friday excluding US holidays for 1 year from purchase

*Note that in order to fully benefit from the Extended Warranty protection, we recommend that Support and Extended Warranty programs be purchased at the time of equipment or software purchase. Programs may be retroactively charged from the original purchase date.



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